1
What types of generator sets do you mainly supply? What is your power range?
We mainly supply diesel generators, gas generators, silent generators, mobile generators and containerized generator sets, with power coverage from 30kW to 3000kW. We can provide prime power, standby power and continuous power according to customer requirements.
2
What is the difference between prime power and standby power? How to choose the right model?
Prime power is for long-term continuous operation. Standby power is for emergency short-time use. We usually suggest reserving 15%-25% power margin for stable operation.
3
What brands are used for key components? How do you ensure product quality?
We adopt famous brand engines and alternators such as Cummins, Perkins, Yuchai, Weichai, Shangchai, Cat, Stamford, Marathon, etc. Each unit passes strict factory testing and quality inspection.
4
What about the fuel consumption and noise level of your generators?
Fuel consumption is about 190–220g/kW·h. noise is 72–78dB,油耗约190–220g/kW·h
5
What international certifications do your products have?
Our generators have CE, ISO9001, EPA, SONCAP, PVOC and other certifications, which can meet customs clearance and emission standards of most countries.
6
Do you support automatic start, remote monitoring and parallel operation?
Yes. We support auto mains failure, remote monitoring, multi-unit parallel operation, intelligent control and cloud platform management.
7
How many years of experience do you have in generator export business?
We have many years of professional experience in generator export, serving more than 100 countries and regions in Asia, Africa, Middle East, South America and Europe
8
Are you an authorized distributor of engine or alternator brands?
Yes, we are authorized distributor of several well-known engine and alternator brands, with official authorization and complete qualification documents.
9
What is your delivery time? Can you accept urgent orders?
Standard delivery time is 15–25 working days. For urgent orders, we can finish production and delivery within 7–10 working days.
10
Do you accept factory audit and third-party inspection?
We warmly welcome factory visits, loading supervision and on-site testing. Third-party inspections such as SGS, BV, Intertek are also supported.
11
Do you provide after-sales service and technical support overseas?
We have cooperative service networks in main markets, providing installation, commissioning, operation training and 24-hour technical support.
12
What is included in your quotation? What payment terms do you accept?
Quotation includes generator unit, accessories, standard packaging and testing. We accept T/T, L/C, D/P and so on, and trade terms EXW, FOB, CIF, CFR and so on
13
What is your warranty policy?
We provide 1 year or 1000 hours warranty (whichever comes first). Core components enjoy extended warranty support.
14
How about packing and shipping? Can you assist with customs clearance?
We use export standard plywood fumigation-free packing. We cooperate with reliable shipping agents and can assist with customs clearance and door-to-door delivery.
15
Do you provide customized solutions and turnkey power projects?
Yes. We provide customized design, OEM/ODM service and turnkey power station solutions including supply, installation and maintenance.